Troubleshooting

What to do in case of problems?

Error Handling
Error handling In case of an unexpected error, an error message pops up with more details.  This message allows the user to send these details to Otoconsul...
Thu, 1 Aug, 2019 at 3:15 PM
License Server Corrupted
When the machine where the Otoconsult License Server is installed, is not shut down properly, it may happen that the Otoconsult License Server gets corrupte...
Wed, 5 Jun, 2019 at 5:15 PM
Exception when opening a patient with EMR
If when opening a patient with the EMR the following exception appears: "String or binary data would be truncated. The statement has been terminate...
Wed, 5 Jun, 2019 at 5:24 PM
Out of memory error?
Sometimes Audiqueen throws an error message “Unhandled exception has occurred in a component in your application.”  This is a window-related memory error. ...
Wed, 5 Jun, 2019 at 5:21 PM
I get an 'Unable to Save Result' error after Speech Audiometry in Affinity Suite
This error occurs when you perform speech audiometry in the Affinity Suite with speech material that is unknown to Audiqueen. To find the speech...
Wed, 5 Jun, 2019 at 5:24 PM
I cannot change the speech audiometry index displayed in the grid
Problem When I change the index in speech audiometry, the grid does not display the chosen index, but it keeps displaying the old index. Explanation ...
Tue, 6 Aug, 2019 at 3:18 PM
Word 2010 -- Unexpected Exception when print/open report
If you get some Unexpected Exception when trying to open your report (print), you should follow the procedure below. In word 2010, click the menus File ...
Wed, 5 Jun, 2019 at 5:06 PM
Launching Audiqueen causes a Fatal Exception: System.NotImplementedException: The method or operation is not implemented.
This problem relates to a bug in Audiqueen 2.6.9, where a Fatal Exception occurs when loading a patient into a running Audiqueen process. The Exception is t...
Wed, 5 Jun, 2019 at 5:04 PM
Calibration fail, what can I check?
Calibration is a critical step in A§E. Good calibration guarantees that the presentation levels are correct and that there is sufficient headroom to accommo...
Fri, 7 Jun, 2019 at 4:24 PM
Calibration fail while using CoalaLink
Please check the following issues carefully and run the calibration again. Calibration offset is between -18 & -10:  CP910: Please make sure you ...
Wed, 5 Jun, 2019 at 5:17 PM