Audiqueen requires a valid licence.  This contains a use right for a certain period (typically one year).  Upon expiry, the licence needs to be reactivated.  If not, Audiqueen’s functionality will be reduced to a minimum.  Audiqueen shall not completely stop so that you’ll always have access to the medical data of your patients. 


Normally, the license reactivation through an online reactivation procedure. See the corresponding section for the online license reactivation procedure. If you computer does not have access to the internet you can perform the steps explained in the following section.


How do I reactivate the Audiqueen licence with an offline computer?

Open the Audiqueen administrator Tools. You can only log in with an audiqueen account that has Administrator rights.

Then click on Licences.

A new form will open that shows you the installed Audiqueen licence(s). Click reactivate.

A new window will open again asking you to reactivate the licence. Press the button Reactivate Licence.

A error message will pop up saying that the license reactivation failed. Click OK.

Another message pops up asking if you want to try again. Click No.

A new window will open asking if you want to send the code by email or to save the code to a file.  Since the computer is offline, you will probably need to select Save code to a file. Now, you can choose a directory where you want the file to be saved. Save the file on a USB drive and send it to support@otoconsult.com from a computer with internet access. Next, you click on Go Back.

The Audiqueen license Reactivation windows appears again with an extra field to enter your license certificate file. Once you received this file back from Otoconsult, you can download the file and click Browse. Choose the dowloaded certificate file and click Install License.

After clicking on this button, a message should appear that confirms the reactivation.


Your licence has been reactivated. You can now close the Licence Manager.