Troubleshooting
What to do in case of problems?
In case of an unexpected error, a message will pop up with more details. This pop-up allows the user to send the details to Otoconsult by means of creating...
Wed, 22 Nov, 2023 at 9:12 AM
When the machine where the Otoconsult License Server is installed, is not shut down properly, it may happen that the Otoconsult License Server gets corrupte...
Wed, 5 Jun, 2019 at 5:15 PM
If when opening a patient with the EMR the following exception appears: "String or binary data would be truncated. The statement has been terminate...
Wed, 5 Jun, 2019 at 5:24 PM
If you have forgotten your password, you should select the correct operator in your login screen and press 'Request Recovery password', which appear...
Tue, 15 Nov, 2022 at 2:38 PM
Sometimes Audiqueen throws an error message “Unhandled exception has occurred in a component in your application.” This is a window-related memory error. ...
Wed, 5 Jun, 2019 at 5:21 PM
This error occurs when you perform speech audiometry in the Affinity Suite with speech material that is unknown to Audiqueen. To find the speech...
Wed, 5 Jun, 2019 at 5:24 PM
Problem When I change the index in speech audiometry, the grid does not display the chosen index but keeps displaying the old one. Explanation This i...
Wed, 29 Nov, 2023 at 3:37 PM
If you get some Unexpected Exception when trying to open your report (print), you should follow the procedure below. In word 2010, click the menus File ...
Wed, 5 Jun, 2019 at 5:06 PM
This problem relates to a bug in Audiqueen 2.6.9, where a Fatal Exception occurs when loading a patient into a running Audiqueen process. The Exception is t...
Wed, 5 Jun, 2019 at 5:04 PM
When the interacoustics software asks to continue in stimulus mode, the next solutions could work: Restart Audiqueen Restart Computer Unplug & replu...
Wed, 5 Jun, 2019 at 5:03 PM