Troubleshooting
What to do in case of problems?
Error handling In case of an unexpected error, an error message pops up with more details. This message allows the user to send these details to Otoconsul...
Thu, 1 Aug, 2019 at 3:15 PM
When the machine where the Otoconsult License Server is installed, is not shut down properly, it may happen that the Otoconsult License Server gets corrupte...
Wed, 5 Jun, 2019 at 5:15 PM
If when opening a patient with the EMR the following exception appears: "String or binary data would be truncated. The statement has been terminate...
Wed, 5 Jun, 2019 at 5:24 PM
Sometimes Audiqueen throws an error message “Unhandled exception has occurred in a component in your application.” This is a window-related memory error. ...
Wed, 5 Jun, 2019 at 5:21 PM
This error occurs when you perform speech audiometry in the Affinity Suite with speech material that is unknown to Audiqueen. To find the speech...
Wed, 5 Jun, 2019 at 5:24 PM
Problem When I change the index in speech audiometry, the grid does not display the chosen index, but it keeps displaying the old index. Explanation ...
Tue, 6 Aug, 2019 at 3:18 PM
If you get some Unexpected Exception when trying to open your report (print), you should follow the procedure below. In word 2010, click the menus File ...
Wed, 5 Jun, 2019 at 5:06 PM
This problem relates to a bug in Audiqueen 2.6.9, where a Fatal Exception occurs when loading a patient into a running Audiqueen process. The Exception is t...
Wed, 5 Jun, 2019 at 5:04 PM
When the interacoustics software asks to continue in stimulus mode, the next solutions could work: Restart Audiqueen Restart Computer Unplug & replu...
Wed, 5 Jun, 2019 at 5:03 PM
When downloading the results from the Titan Hardware there is no patient "Audiqueen" available. -- In Titan Suite -- Click Client Upload b...
Wed, 5 Jun, 2019 at 5:13 PM