Troubleshooting

What to do in case of problems?

There is an error in XML document (0, 0)
This topic concerns an issue that can be found in Audiqueen versions 3.4 and lower. --- When Audiqueen cannot start up because of this error: ...
Thu, 27 Aug, 2020 at 11:49 AM
Unable to Import The Results
This problem relates to a bug in Audiqueen 2.8, where a Fatal Exception may occurs when importing a files containing a custom Test result . The Exception is...
Wed, 5 Jun, 2019 at 5:05 PM
Exception of type 'System.Windows.Forms.AxHost+InvalidActiveXStateException' was thrown.
When you are trying to view an imported pdf file from inside Audiqueen and this error is shown; Please be sure that Adobe Reader is installed. This...
Wed, 5 Jun, 2019 at 5:10 PM
Audiqueen starting error: "An error (xxxx) occurred while enumerating..."
When starting Audiqueen the following error messages can appears: An error (1332) occurred while enumerating the group membership.  The member’s ...
Wed, 5 Jun, 2019 at 5:12 PM
My original result files are getting deleted
If a test type is set to open another program to perform a test, a file will be created that Audiqueen will use to process. Audiqueen can delete this file,...
Wed, 5 Jun, 2019 at 5:14 PM
Cannot load Counter Name
If you try to load a document into Audiqueen and you get this error; Cannot load Counter Name data because an invalid index '' was read from the ...
Wed, 5 Jun, 2019 at 5:15 PM
Rename downloaded zip file to auqext file
When downloading our extension files to install speech lists, noises or other tests, Windows Internet Explorer may interpret our extension files as .zip fil...
Wed, 5 Jun, 2019 at 5:05 PM
I cannot add a hearing aid
To add a new hearing aid, you need to click on the proper icon (1), and then on the + sign (2).  In this example, Audiqueen does not display Hearing Aid in ...
Thu, 23 Jul, 2020 at 5:13 PM